Livenfull

Privacy Policy

How we collect, use, and protect your personal information

Introduction

This Privacy Policy describes how Meek Ventures LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you use our experience platform and services, including LeadsBox, our vendor-side messaging and customer relationship management (CRM) integration tool operated by Imhotep, a team under Meek Ventures LLC. We are committed to protecting your privacy and ensuring the security of your personal data. This policy complies with applicable data protection laws and regulations.

Information We Collect

Personal Information

We collect the following categories of personal information:

  • Account Information: Name, email address, password, and contact details
  • Order Information: Shipping address, billing address, and payment information (processed securely through third-party payment processors)
  • Browsing Data: Information about your browsing behavior, including products viewed, time spent on pages, and interaction with features
  • Device Information: IP address, browser type, device type, and operating system
  • Communication Data: Records of your interactions with our customer service team

Messaging Data (LeadsBox)

When you interact with a vendor through WhatsApp, Instagram, Facebook Messenger, or other supported messaging channels facilitated by LeadsBox, we may collect:

  • Message content and metadata (timestamps, sender/recipient identifiers)
  • Media attachments (images, videos, documents) shared in conversations
  • Sender profile information available through the messaging platform (display name, platform username)
  • Conversation history and interaction logs

Automated Data Collection

We use WebSocket technology to collect real-time browsing data to enhance your shopping experience. This includes:

  • Product view history
  • Time spent on product pages
  • Search queries
  • Click patterns
  • Shopping cart interactions

How We Use Your Information

We use your personal information for the following purposes:

  1. Order Processing and Fulfillment

    • Process and fulfill your orders
    • Send order confirmations and updates
    • Handle returns and refunds

  2. Personalized Shopping Experience

    • Provide product recommendations based on browsing history
    • Show relevant products and offers
    • Improve website navigation and user experience

  3. Customer Service

    • Respond to your inquiries and requests
    • Provide support for orders and account issues
    • Send important service updates

  4. Messaging and CRM Integration (LeadsBox)

    • Receive and forward messages from WhatsApp, Instagram, and Facebook Messenger to the appropriate vendor
    • Facilitate communication between you and vendors through our platform
    • Maintain conversation history for continuity of service
    • Enable vendors to respond to inquiries through their own CRM systems

  5. Security and Fraud Prevention

    • Protect against unauthorized access
    • Prevent fraud and abuse
    • Ensure the security of our platform

  6. Analytics and Improvement

    • Analyze website and messaging usage patterns
    • Improve our services and features
    • Develop new products and offerings

Information Sharing and Disclosure

We may share your personal information with:

  1. Service Providers

    • Payment processors
    • Shipping and delivery partners
    • Customer service platforms
    • Analytics providers

  2. Vendors (LeadsBox Messaging)

    • When you contact a vendor through WhatsApp, Instagram, or Facebook Messenger via LeadsBox, we forward your message and relevant contact information to that vendor so they may respond
    • Vendors may integrate LeadsBox with their own CRM systems, and your message data may be stored and processed in those systems
    • We act as a data processor on behalf of vendors, and vendors act as data controllers for their respective customer communications

  3. Legal Requirements

    • When required by law
    • To protect our rights and safety
    • To comply with legal proceedings

  4. Business Transfers

    • In connection with a merger or acquisition
    • During a sale of company assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage and transmission
  • Regular backups and disaster recovery procedures
  • Secure API integrations with messaging platforms (WhatsApp Business Platform, Instagram Messaging, Facebook Messenger)

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Messaging Data Retention

Messaging data (messages, media, conversation logs) processed through LeadsBox is retained for a maximum of 90 days unless:

  • The vendor requests longer retention in their CRM system (in which case the vendor is responsible for that data)
  • Required by law or legal obligation
  • Necessary for fraud prevention or security purposes

You may request deletion of your account and associated data, subject to legal requirements. For messaging data, you may also request deletion directly from the vendor with whom you communicated.

Your Rights and Choices

You have the right to:

  1. Access and Update

    • View your personal information
    • Update your account details
    • Modify your preferences

  2. Data Portability

    • Request a copy of your data
    • Transfer your data to another service

  3. Deletion

    • Request deletion of your account
    • Remove your personal information

  4. Opt-Out

    • Unsubscribe from marketing communications
    • Disable certain tracking features

  5. Messaging Data Controls

    • Request deletion of specific conversations from vendor systems
    • Block vendors from contacting you through LeadsBox
    • Opt out of having your WhatsApp, Instagram, or Facebook messages routed through LeadsBox by not initiating contact through those channels

To exercise these rights, please contact us using the information provided below. For matters related to specific vendor communications, you may also contact the vendor directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website usage
  • Provide personalized content
  • Improve our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

  • Email notifications
  • Website announcements
  • Account notifications

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Meek Ventures LLC Privacy Team Email: privacy@livenfull.com

For LeadsBox-specific inquiries, please include "LeadsBox" in the subject line. We will respond to your inquiry within 30 days.